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Quick Reservations!!!  Call our reservation hotline from 9am - 10pm CET
+48 22 351 22 50
   UK callers, you can call us for 10p per minute on: +08 71 722 11 87
   From the U.S.A. call Toll Free 866 387 64 20
 Local office:
 Old Town Apartments Piazza Santa Maria Maggiore 12, Rome
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Or simply submit your details and our booking staff will contact you at your convenience.
Name phone Country Email site Questions Your local time you want us to call
About us
Q “What time is check-in and check-out?" A 15:00 check-in and 11:00 check out. Arrangements for an earlier check-in or a later check-out may be possible, depending on availability and previous notice. This may only be arranged the day before your check-in or check-out, as our availability changes rather quickly. The reservation department can not guarantee either one, please contact the local office for arrangements. Q "Is the Price per Apartment or per person?" A In general it is per apartment, although if it is over a certain amount of people we will charge additional fee per person. Q "Do all apartments have double beds?" A Most apartments have double beds or a set of singles that can be pushed together to create a double bed. Q "Is breakfast included?" A No, but there is no need as all apartments have a kitchen, and every apartment will have several restaurants in the area. Q "Is there a lift?" A Most of our places do have a lift although some of the places in older buildings may not. Please ask us first if this is an important issue for you. Q "Are the apartments safe?" A Safety is one of the qualities we stress most when choosing the best apartments. Besides, the areas we choose are the most protected parts of the city. Q "Can I bring a pet?" A No, sorry no pets allowed Q "How many people can share 1 apartment?" A Studio apartment: 2-4 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8. Q "How do I pay?" A To confirm a booking our reservations center will ask for credit card details. Some reservations will require a prepayment. The total amount or the remaining balance will be due upon arrival to the apartment and you will be specifically notified in your voucher what payment policies apply. In order to use bank transfer, please ask for bank details. Q "How can I make my reservation with minimum delay?" A The best and the easiest way is to book a chosen apartment online by providing credit card details in the special safe form. You can also send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED. Q "How do I secure my booking?" A All bookings must be secured with a valid credit card prior to confirmation. As a rule, we can make preliminary bookings for you immediately upon your request, depending on your choice and current availability. However, before sending a confirmation letter, we will ask you for your credit card number and expiry date. Q "How long has your company existed?" A In early summer 2000 the company was founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services all throughout Europe and are experienced to make your stay safe and pleasurable. Q "Do I get fresh towels and bed linen?" A Yes, and much more. Q "Are there any additional fees?" A Yes, we are charging a 25 euro final cleaning fee. Also if you require an additional bed or a baby cot there is a 20 euro transport charge. Q "What does the check-in look like?" A When you arrive in Rome you MUST call us 30 minutes before reaching the apartment. Dial the phone number previously indicated on your confirmation voucher. We meet all our guests in our office. There, you are asked to fill in our guest form, facilitate the payment, receive your keys and the instructions how to arrive to the apartment. On the guest form you are asked to fill in your cc details. By doing this you agree to assume financial responsibility: for damage which occurs to the apartment or its furnishings during your stay, for loss of keys (which will result in a charge of 15 euro per set), for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 euro for each hour over 2 hours), for calling staff out to carry out unnecessary duties (15 euro per hour including traveling). If you do not wish your card to be used for this purpose, you are asked to pay a cash deposit of 150 euro which will be refunded by appointment when you leave. Q "Are the apartments near the centre?" A All our apartments are located in the most desirable areas of Rome, close to the historic centre and its myraid of ancient buildings and sights. All the sights of the city are easily accessible and often they are close to the sights themselves.