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Quick Reservations!!!  Call our reservation hotline from 9am - 10pm CET
+48 22 351 22 60
   UK callers, you can call us for 10p per minute on: +44 (0) 871 733 30 33
   From the U.S.A. call Toll Free 866 387 64 20
 Local office:
 Old Town Apartments ul. Golebia ( Golebia ) 2 / 3 b 33 - 007 Krakow
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About us
Q Question: " What time is check-in and check-out?" A Answer: 13:00 check-in and 11:00 check out. Upon availability and previous notice we can allow an earlier check-in time. Q Question: " Is the Price per Apartment or per person?" A Answer: You pay for the apartment, although we do have a maximum number of people who can stay in each apartment. Q Question: "Do all apartments have double beds?" A Answer: No, in some of our apartments we offer also single beds. Q Question: "Do I get fresh towels and soap?" A Answer: Yes, and much more. Please click here to learn about the amenities. You will find also find local magazines. Q Question: "Is breakfast included?" A Answer: No, but there is no need as all apartments have a kitchen, and there are several restaurants downstairs. Now, you can also reserve breakfast in the best of OTA even on-line. Q Question: "Is there a lift?" A Answer: Usually not. There are no lifts in the Old Town. If you need an apartment with fewer stairs, please specify or ask for our ground floor and first floor apartments. Q Question: "Are the apartments near the centre?" A Answer: You can`t get any closer. Old Town in the ancient heart of the city. New business districts are very close nearby and accessible. Q Question: "Are the apartments safe?" A Answer: Yes. Safety is one of the qualities we stress most when choosing the best apartments. Besides, Old Town is probably the most protected part of the city with low crime rate. Q Question: "Can I call from the apartment?" A Answer: There is a block on "0". It means that you can make free phone calls around Krakow, but long distance calls are not allowed. However, you can rent a cell phone from us. Please ask our representative for more details about our cell phone rental service. Q Question: "Can I bring a pet?" A Answer: Yes, but we reserve the right to charge for damage Q Question: "How many people can share 1 apartment?" A Answer: Studio apartment: 2 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Larger apartments: 6 or more. Q Question: "Can you reserve a pick-up service from the airport?" A Answer: In cooperation with DUK TRANS we arrange a pick-up service from the airport. You are expected in the arrival hall, transferred to our office or directly to the apartment. This service costs 23 EURO. MORE ABOUT Airport Pickup Service. Q Question: "How do I pay?" A Answer: You pay in cash (Euro, USD, PLN - according to current exchange rate to Euro) or by credit card (Visa, Mastercard: +1.7%; American Express: +4.2%, Diners Club: +2.6%) for the whole stay upon arrival. WE DO NOT CHARGE YOU IN ADVANCE. In specified cases we also allow bank transfer. Q Question: "Where can I park my car" A Answer: You can park your car outside the old town on a meter (cost 20PLN /€5/ per day). This is between 08.00-18.00. If you would like to put your car in a secure area this will cost around 60 -100PLN (15-27 Euro) per day. Q Question: "Do I have to pay extra for children?" A Answer: Children under 6 years of age can stay, free of charge, using existing apartment bedding. However there is additional charge for a rollaway beds or cots. Children 6 years old and over can stay after extra person fee is settled (if the total amount of guests exceeds standard for the apartment). Q Question: "What does the check-in look like?" A Answer: Our Reception in Krakow is located next to the Old Town Square Market within a walking distance from all our apartments. All guests should arrive at the Reception where all formalities will be settled. If you are using our Pick-up Service somebody from our staff will join you and accompany to the apartment. Our reception and staff are ready to serve and help you during your entire stay. In the end you leave the keys in the apartment. Q Question: "How can I make my reservation with minimum delay?" A Answer: Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. However, telephone booking is even quicker. UNCONFIRMED RESERVATIONS MAY NOT BE CONSIDERED. Q Question:"How do I secure my booking?" A Answer: Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will necessarily ask you for your credit card number, expiry date and CVC, CVV number. This is convenient and safe. We have a 100% secure encrypted connection for you to enter your credit card details. If you have not received a confirmation mail within a few business hours, please contact us. These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours. Another option is sending a prepayment by bank transfer (30% of the total price) to our account. Q Question: "How often does the cleaning service clean the apartment for persons staying more than 1 week (7 nights)?" A Answer: The customer chooses one day from Monday to Friday between 9:00-17:00 this is included in the price. Q Question: "What Traditional Polish food is worth tasting in a restaurant?" A Answer: Zurek (soup), Pierogi Ruskie, Bigos (cabbage with meat-made the POLISH way), Golabki (Stuffed cabbage), Desert: Makowiec, Sernik. Q Question: "Do the staff members speak other languages than Polish and English, if so, which ones?" A Answer: Yes, we have staff members speak : French, Spanish, Afrikaans, Dutch , Russian, Japanese and German Q Question:"How long has your company existed?" A Answer: The company had been founded in Warsaw by the end of year 2000. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services and are experienced to make your stay safe and pleasurable.